Qortical is an intelligent artificial mind, able to interact with people and systems and optimize all processes in an organization.
We are able to process enormous volumes of data with unlimited scalability. Our carefully crafted storage structures and ontologies, combined with state-of-the art logical and statistical methods, allow us to understand the clients’ needs and emotions. Qortical is a mind that is able to empathize with its users.
Qortical is able to understand even the subtlest nuances, whether expressed in speech or text form. Details such as choosing a word over another, changes in the tone of voice, or stuttering allow it to decipher the true emotions of its users, as well as offer the best solution in real time.
The creation of cognitive models allows Qortical to collect, observe and process data to find relationships among them and make decisions in an immediate manner, just as a human being would.
The Voice of the Customer is preserved throughout the entire process, allowing you to obtain precise data on the perceptions that clients have of your organization at any time.
Our innovative algorithms process information in real time, being able to recognize hundreds of ways of expressing different concepts. You can adapt Qortical behavior according to your corporate strategy and make the changes effective immediately.
Independent consultancy firm Gartner reports that over 60% of the millions of clients that use a call center every day leave without solving their problem and with very low satisfaction indexes.
Further, consultancy firm Harris Interactive claims that over 50% of internet sales are lost because clients cannot find what they are looking for and leave without fulfilling their intent to purchase, which fosters dissatisfaction and causes important losses to selling platforms.
All these negative experiences seriously damage a company’s corporate image, causing low customer retention and brand loyalty rates. How could this be reverted? Imagine a system that can assist your clients in a precise and timely manner, interacting with them in the same way that your most qualified employee would. This is the system that all your clients would want to consult and it could turn your organization into your industry’s pacesetter. All of this and much more in iMind, the artificial intelligence that you need.
A key example would be helping during humanitarian emergencies.
During humanitarian emergencies, every minute counts. iMind is able to process millions of messages on social networks, maps, databases, or any source of information and extract what you need from them, helping save lives and protect people when it is needed the most.